In addition to refunding your money for the remaining portion of your journey without subtracting a handling fee, we can extend the validity period of your ticket. For more deta...
If you made your credit card purchase at a JR-WEST station, inquire at any JR-WEST station. To receive your refund, bring the credit card that you had used to make your purchase.
Adult : aged 12 years or older
Child : aged 6 to 11years
Infant : aged 1 to 5 years
Baby: aged less than 1 year old
(on the day that ticket is purchased.)