Please notify either station staff or train staff in order to purchase a ticket for the same journey as the one that you have lost. (Your new ticket will be issued with a note c...
The type of tickets you can choose follows:
■ "Normal ticket (with privileges / without privileges)" has the same features and value and as tickets purchased at a station ticket...
Tickets that can be reserved on the JR WEST ONLINE TRAIN RESERVATION website are limited to tickets within the train route area of the search query (one-way trip tickets or roun...
Take Osaka Loop Line counterclockwise from track 1 in Osaka Station and change to a train bound for Sakurajima JR Yumesaki Line at Nishikujo Station. Certain trains run directly...
The train departure boards show the train type, destination, departure time, track number, and other details. The circle, triangle, and diamond shapes on the platform are the tr...
Yes. If you cancel your trip because the trains cannot operate, we will refund the full amount of the fare and charges without subtracting a handling fee.
Unused tickets can be refunded, but a handling fee is required. Certain used basic fare tickets can be refunded, but limited express tickets and similar cannot be refunded.
If three or more infants accompany one "Adult" or "Child", a Child ticket is required from the third "Infant" onward.
A Child ticket is also required with reserved seat tickets....
The reissuance process for an ICOCA card can be completed at any station within the JR West ICOCA area. A new card can be obtained within 14 days from the day following the proc...
Credit cards are accepted at the JR Ticket Office (Midori No Madoguchi) ticket machine. However, please note that virtual cards and numberless cards might not be accepted. Moreo...