Elevators and similar facilities are available in most stations. However some stations do not have these kinds of facilities, so please ask a station staff for details.
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Smoking is prohibited on the Hokuriku Shinkansen.
On the Sanyo Shinkansen, please use the smoking room by the foyer (some trains do not have
smoking rooms).
Smoking is p...
All SANYO / HOKURIKU SHINKANSEN trains have multipurpose rooms. Although customers with disabilities have priority, ask a crew member if you would like to use a room for breastf...
Please check the train departure boards on the platform and at the station premise, or ask the station staff.
Also, in some areas (Kinki, Hiroshima, Okayama, Fukuyama, Yonago...
Basic fare tickets and other tickets including used ones purchased from ticket offices not belonging to JR-WEST using a credit card cannot be refunded by JR-WEST.
Please ask a s...
You can book tickets on the JR WEST ONLINE TRAIN RESERVATION website from 10am, one month prior to the departure date up to 6 minutes before the departure time displayed on the ...
On the JR WEST ONLINE TRAIN RESERVATION website, you can purchase "one way ticket" such as "regular ticket" etc.
Please apply separately for "outbound train" and "return train" ...
We apologize for the inconvenience. Please start over from the beginning. When returning to the previous screen when on the JR WEST ONLINE TRAIN RESERVATION, please use the butt...