When making train schedule changes or requesting refunds online, before picking up the ticket purchased with a credit card, and at least 6 minutes before the departure time of t...
Once you board the train and begin the trip without the reserved ticket, you will need to repurchase the tickets within the traincar (no discounts will apply), so please be sure...
Tickets reserved with a designated credit card at the time of booking can be collected from the following locations:-At JR West, JR Shikoku, and JR Tokai stations displaying the...
On the JR WEST ONLINE TRAIN RESERVATION website, you can apply up to 6 passengers (adults and children alike) per transaction.Note that there are restrictions on certain discoun...
Pay phones can be found on station platforms. If a phone can be used to make international calls this will be indicated on the display. See theNTT websitefor instructions on how...
All Bullet Train (Shinkansen) stations and major stations on conventional lines have coin lockers and parking facilities. For more details, ask a station staff.
Basic coin locke...
We are offering train sales service (wagon retailer) at Sanyo Shinkansen (excluding Kodama),Hokuriku Shinkansen and some conventional lines (SLKita Biwako, SL Yamaguchi, maru ma...
There are wheelchair accessible seating on Shinkansens and Limited Express trains.
Please reserve seats by applying at the JR Ticket Counter[midori-no-madoguchi].
Reservation...
Yes. If you do eat and drink on board, please ensure that you keep the cabin tidy and do not inconvenience other passengers.
Clickherefor more information on train etiquette.