We are offering train sales service (wagon retailer) at Sanyo Shinkansen (excluding Kodama),Hokuriku Shinkansen and some conventional lines (SLKita Biwako, SL Yamaguchi, maru ma...
Basic fare tickets and other tickets including used ones purchased from ticket offices not belonging to JR-WEST using a credit card cannot be refunded by JR-WEST.
Please ask a s...
The Japan Rail Pass can be acquired through the dedicated website (JAPAN RAIL PASS RESERVATION) or from JR-designated sales agents and travel agencies abroad (prior to arrival i...
ICOCA can be used as electronic money at all stores that accept transport system IC cards. ICOCA electronic money can be used at stores displaying the ICOCA mark.
ICOCA cards can be purchased from JR-WEST Ticket Offices at stations in the JR-WEST ICOCA area, ticket-vending machines with the ICOCA mark, some private railways and subways.
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Children from 6 to 11 years old require a children's ticket. Children's tickets cost half the price of adult tickets. However, green tickets, GranClass tickets, and sleeper tick...
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On the JR WEST ONLINE TRAIN RESERVATION website, you can purchase "one way ticket" such as "regular ticket" etc.
Please apply separately for "outbound train" and "return train" ...
When making a payment with a registered credit card, whenever you click on the "Purchase", "Change/Revise", "Refund" button in order to reserve, change or refund on a smartphone...
We apologize for the inconvenience. Please start over from the beginning. When returning to the previous screen when on the JR WEST ONLINE TRAIN RESERVATION, please use the butt...