We will confirm the reservation with the e-mail address, authentication number and reservation number that will be provided at the time of booking. Please do not forget the auth...
Once you board the train and begin the trip without the reserved ticket, you will need to repurchase the tickets within the traincar (no discounts will apply), so please be sure...
When you receive the ticket at the Green Ticketing Vending Machine, press the receipt button and it will issue a receipt. If you need a receipt after you received the ticket, ta...
If you forgot the credit card used for the transaction, you cannot receive the tickets that you booked. Should you need to ride on the same day, you will need to newly purchase ...
Even if the credit card is expired, you can pick up the ticket if you bring the expired card to the ticket counter.
Please present the original card as the renewed card may be ...
If you purchase a regular ticket (that includes special privileges) with a credit card at the time of reservation, you can change your reservation multiple times without being c...
The spam prevention function of some email clients may mark the “Booking confirmation e-mail” as junk mail. Please check to see if the email is located within the junk mail fold...
You can review contents of the reservation booked on the JR WEST ONLINE TRAIN RESERVATION from a smartphone and PC.
On the JR WEST ONLINE TRAIN RESERVATION website, select "Re...
...ores within the JR West area. Online reservations are available for the JR-WEST RAIL PASS, Hokuriku Arch Pass, Setouchi Area Pass, San'in-Sanyo Northern Kyushu Pass, HARUKA one-...