When you reserve and pay using a credit card on the JR WEST ONLINE TRAIN RESERVATION website, when you receive the tickets, JR West requires the customer to present their credit...
The train departure boards show the train type, destination, departure time, track number, and other details. The circle, triangle, and diamond shapes on the platform are the tr...
When making a payment with a registered credit card, whenever you click on the "Purchase", "Change/Revise", "Refund" button in order to reserve, change or refund on a smartphone...
The "Identification number" required when picking up tickets reserved through the JR WEST ONLINE TRAIN RESERVATION, at a "Midori [Green] ticket vending machine", etc., is a rand...
Until you click the payment button on the JR WEST ONLINE TRAIN RESERVATION website, the ticket is not issued. If you are unsure if the connection was lost after you pushed the p...
The type of tickets you can choose follows:
■ "Normal ticket (with privileges / without privileges)" has the same features and value and as tickets purchased at a station ticket...
Tickets that can be reserved on the JR WEST ONLINE TRAIN RESERVATION website are limited to tickets within the train route area of the search query (one-way trip tickets or roun...
On the JR WEST ONLINE TRAIN RESERVATION website, reservation changes and refunds can be applied online between 5:30 a.m. to 1:50 a.m. the next day excepting times of system outa...
Even if the credit card is expired, you can pick up the ticket if you bring the expired card to the ticket counter.
Please present the original card as the renewed card may be ...
Please check the train departure boards on the platform and at the station premise, or ask the station staff.
Also, in some areas (Kinki, Hiroshima, Okayama, Fukuyama, Yonago...