Ask a station staff.
To ensure a thorough checking of whether a lost item has been reported or found, please verify the following information in as much detail as possible:
• De...
JR WEST ONLINE TRAIN RESERVATION enables booking seats for the Sanyo & Kyushu Shinkansen (from Shin-Osaka to Kagoshima-Chuo), Hokuriku Shinkansen (from Tsuruga to Tokyo), and th...
Tickets are available at the station ticket office of JR Group including JR West, a vending machine and some travel agencies. Short distance tickets are also available at ticket...
Children from 6 to 11 years old require a children's ticket. Children's tickets cost half the price of adult tickets. However, green tickets, GranClass tickets, and sleeper tick...
The type of ticket you need depends on the type of train you want to use:
★Please take the seat listed here.
*Passengers with non-reserved seat limited express tickets must ...
...maining seats. A ○ mark means there are still seats remaining while a △ mark means there are only a few seats remaining and a × mark means there are no seats remaining.
In addition to refunding your money for the remaining portion of your journey without subtracting a handling fee, we can extend the validity period of your ticket. For more deta...
Basic fare tickets and other tickets including used ones purchased from ticket offices not belonging to JR-WEST using a credit card cannot be refunded by JR-WEST.
Please ask a s...
Changing a ticket for the second time involves receiving a refund and then purchasing your ticket again. In this case, the refund requires a handling fee.