Please notify either station staff or train staff in order to purchase a ticket for the same journey as the one that you have lost. (Your new ticket will be issued with a note c...
When making train schedule changes or requesting refunds online, before picking up the ticket purchased with a credit card, and at least 6 minutes before the departure time of t...
Tickets that can be reserved on the JR WEST ONLINE TRAIN RESERVATION website are limited to tickets within the train route area of the search query (one-way trip tickets or roun...
If you forgot the credit card used for the transaction, you cannot receive the tickets that you booked. Should you need to ride on the same day, you will need to newly purchase ...
Tickets are available at the station ticket office of JR Group including JR West, a vending machine and some travel agencies. Short distance tickets are also available at ticket...
Ticket gates for conventional lines and the Bullet Train (Shinkansen) are separate. Transfer gates are also separate. Check the signage at the gate carefully.
Ticket gates hav...
Basic fare tickets and other tickets including used ones purchased from ticket offices not belonging to JR-WEST using a credit card cannot be refunded by JR-WEST.
Please ask a s...
If you have not used your ticket, you may change it one time only for another ticket of the same type at no charge at a JR-WEST Ticket Office. Procedures vary for used tickets a...
The "Identification number" required when picking up tickets reserved through the JR WEST ONLINE TRAIN RESERVATION, at a "Midori [Green] ticket vending machine", etc., is a rand...
With regular tickets, you can stop over at a way station any number of times as long as you do not turn back, except for such cases as when one way distance is up to 100 busines...