The security code is the CVV or CVC 3-digit or 4-digit number on the back of your credit card. When making a payment with a credit card, please enter the security code in order ...
Station payment reservations will automatically be canceled if not paid after the valid start date. There will be no cancellation fees. Please make a new reservation again if yo...
Yes. If you cancel your trip because the trains cannot operate, we will refund the full amount of the fare and charges without subtracting a handling fee.
If you made your credit card purchase at a JR-WEST station, inquire at any JR-WEST station. To receive your refund, bring the credit card that you had used to make your purchase.