If you cannot pick up the ticket booked on the JR WEST ONLINE TRAIN RESERVATION website, the following causes may be considered:
● Please pick up the tickets at the window where...
Unused tickets can be refunded, but a handling fee is required. Certain used basic fare tickets can be refunded, but limited express tickets and similar cannot be refunded.
You cannot book discount certificates on the JR WEST ONLINE TRAIN RESERVATION website.
Discount tickets available for booking on the JR WEST ONLINE TRAIN RESERVATION website are...
You can make changes or revision before you pick up the ticket and if the reservation is prior to departure time from a PC or a smartphone. If you choose "Pay at station" as the...
You can use a smartphone to change or revise a ticket originally booked on a PC (and vice versa), as long as it is executed prior to the departure time of the reserved train.
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■ With "regular tickets with special privileges", you can change your reservation as many times as you like, up to the day before the same day three months after the date of whe...
You can only book departure and arrival stations and times by search results on the JR WEST ONLINE TRAIN RESERVATION website.
If you are required to choose a route selection an...
There are certain trains, facilities, and routes that can not be reserved on the JR WEST ONLINE TRAIN RESERVATION website.
In such cases, "search not possible, etc.", will be ...
...eservation is confirmed.
If canceled after booking is completed, a refund fee will be charged, even if the ticket has not been issued.
At a train station, etc., if a reserva...
Suitcases and other portable luggage can be taken on board. The Kansai-airport Express Haruka and Hokuriku Shinkansen have luggage storage compartments. Bicycles used for recrea...