You can pick up tickets that were purchased online with a credit card at the time it was reserved at the "Reserved Seating Ticketing Machine", "Midori Ticket Pickup Machine", "JR-WEST Ticket Offices" in the JR West Japan, JR Shikoku, JR Tokai stations, or at major JR Kyushu stations as well as at the Foreigner Tourist Visitor's Center in the metropolitan area of the JR East Japan Railways. Look for the sign, "5489 Service"(pronounced, go-yo-ya-ku which means reservation).
※ Please be advised, that you cannot arrange to pick up tickets reserved at JR East Railway stations, including the JR Tokai area such as the Tokaido Shinkansen. Meanwhile, you can pick up tickets reserved at the JR Tokai Railway stations for only the JR Tokai area.
When reserving tickets chosen to be paid at the station, you can pick up the tickets at the window where there is "5489 Service" sign at the "Reserved Seating Ticketing Machine", "Midori Ticket Pickup Machine", "JR-WEST Ticket Offices" within the JR West Japan, JR Shikoku, JR Kyushu, JR Tokai stations.
※ Some Tokutoku ticket pick up locations are limited.
At JR Tokai station you can only receive reserved tickets within the JR Tokai area.
For details on receiving tickets booked on JR WEST ONLINE TRAIN RESERVATION, please visit the JR West Japan website.