WESTJRWESTJR

How to use JR WEST

Can I pick up tickets booked on the JR WEST ONLINE TRAIN RESERVATION website at stations other than on the JR West lines, such as Tokyo Station?

The ticket purchased with a credit card at the time of booking can be picked up where there is a sign, "5489 Service" (the numbers go-yo-ya-ku meaning reservation) at the "Reservation Vending Machine", "Green Pickup Vending Machine", "JR-WEST Ticket Offices" along the JR West Japan, JR Shikoku, JR Tokai line stations, as well as at the "foreigner tourist center" in major stations along the JR Kyushu and JR East Japan metropolitan area.
※ We do not accept reservations for the Tokaido Shikansen and the JR Tokai area at JR East stations.
At JR Tokai Stations, you can only pick up reserved tickets only along the JR Tokai area.
When you book a ticket and choose to pay at the station, you may pick up the tickets along the JR West Japan, JR Shikoku, JR Kyushu, JR Tokai stations, where there is a "5489 Service" sign at a Reservation Ticketing Machine, Midori Vending Machine and JR-WEST Ticket Offices.
※ Certain Tokutoku tickets have limited pick up locations. You can only pick up reservations for the JR Tokai area at JR Tokai stations.
※ Some Tokutoku tickets can only be picked up at certain areas.
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