How to use JR WEST

Can I get a refund for a ticket purchased via credit card at a ticket office not belonging to JR-WEST?

Basic fare tickets and other tickets including used ones purchased from ticket offices not belonging to JR-WEST using a credit card cannot be refunded by JR-WEST.
Please ask a station staff for more details.
For details about refunds for tickets purchased within the JR-WEST area, see the JR-WEST website.
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