How to use JR WEST

How can I receive my lost item?

Lost property will be delivered only at the station or the Lost and Found Center where the items are kept.
At that time, you need an official certificate (passport, driver's license etc.) for identity verification.
In some cases, we may not be able to accommodate your request. Also, if you do not collect it after the specified date, we will deliver it to the police station in accordance with our procedures.
• It is also possible to deliver the item to your home at your request if it is inside Japan only.
• There is a case that we can not meet your request in order to manage the luggage.
• Shipping fee is charged to the customer.
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