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How to use JR WEST
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Frequently asked questions in Online booking
- What is the "Identification Number" required to pick up a reserved ticket, when purchased on the JR WEST ONLINE TRAIN RESERVATION website?
- When you try to purchase a ticket on the JR WEST ONLINE TRAIN RESERVATION website, "Enter security code" is displayed. What is the security code?
- Where can I receive tickets booked on the JR WEST ONLINE TRAIN RESERVATION website?
- Can I pick up tickets booked on the JR WEST ONLINE TRAIN RESERVATION website at stations other than on the JR West lines, such as Tokyo Station?
- Can I change a schedule or get a refund on the JR WEST ONLINE TRAIN RESERVATION website?
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